The Administration of Hotel Business for Knowledge Management : from Concept to Practice

Abstract

At present, business globalization is highly competitive, and so is hotel business administration. Therefore, to maintain effectiveness and growth in hotel business administration, appropriate strategies must be implemented especially in human resource management in order to enhance the personnel to effectively work up to their potentials. Knowledge management or KM is considered one of the best strategies to be introduced in hotel business administration. Conceptually stated, KM aims at extracting tacit knowledge by using knowledge, skill, attitude, and experience from the human resource in operation to create the viable learning organization in hotel business.