Improvement of the taxation process using quality function deployment: A case study Khunkaew subdistrict municipality Nakhon chai si Nakhonpathom

Abstract

The objective of this research improve the taxation process service KhunKaew Subdistrict Municipality Office. Quality Function Deployment: QFD is found that the standard of period operating time should be resolved by applying the principle of improving ECRS that reduce the, working time of Property tax collection process. There are 6 steps of the testing process and finding the standard time with the 10-cycle times to find out about appropriate number of cycles using the Maytag table at 95% reliability and ±5% precision. The results are found that the appropriate of 13 sub-tasks, number cycles times and no more than 10 cycles. Then use the average time to find out determining allowances time for determine standard time. The results after applying the ECRS principle to improve and solve problems in sub-work are found that it can reduce the number of sub-work from 13 works to 11 works and also can reduce the cycle time from 1,168.88 seconds down to 633.68 seconds or 45.74%. There are reduce wasting of working process, waiting times, duplication of work. The result could be applied with another tax collection the similar methods and could be responses the customer requirements.